I have an Asus TUF gaming monitor, and the screen is acting up. It's showing stripes and becoming unusable whenever it detects certain colors. I submitted a repair request on the Asus website, and they approved it. After getting approved on December 4th, I followed their instructions and packed the monitor. I made sure to include the warranty document and the invoice. They were supposed to come get the monitor in 2 days, but for the past 2 weeks, I've been dealing with Asus. Whenever I reach out to customer service, they always give me the same reply: "We're making it go faster with UPS." I've called four times, but the monitor is still at home, waiting for the courier that never shows up.
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
I purchased an ASUS TUF 16 Gaming laptop approximately three weeks ago. After a short period of use, the screen suddenly went black and stopped functioning. I then sent the device to ASUS using their contracted courier, DHL, together with its original box and invoice. A few days later, ASUS contacte...
My monitor, which I delivered to UPS cargo, was broken in the cargo and they do not cover my damage. When I called customer services, they said "I should file a lawsuit". I applied to the Consumer Arbitration Committee and they asked me to file a lawsuit. If you do not solve my problem, I will have ...
I entrusted UPS to deliver my Asus monitor for service, but it arrived completely shattered. Upon reporting the issue, UPS customer service was dismissive, even suggesting I "take it to court" rather than offering any assistance. I've filed a complaint with the Consumer Arbitration Committee, and I’...
On May 7, 2023, I initiated a warranty request for my Asus product through customer service. They directed me via email to fill out the necessary information. After completing the form, I received an email the next day indicating that UPS would come to pick up the product from my home. However, the ...
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