I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified that the screen was cracked from the top right corner downwards. Asus immediately documented the damage upon receipt by recording a video as they unboxed it, confirming the extent of the break.
This damage was not present when I sent the monitor — it only had a minor pixel defect, which is why I shipped it for repair in the first place. I am convinced UPS mishandled it, yet they refuse to accept responsibility. Asus cannot process the warranty due to the extensive damage, which is frustrating and unfair to me as the customer. I expect Asus and UPS to address this issue directly, providing a replacement monitor with no added expense on my end. The video evidence at Asus headquarters should support my claim. I request an immediate solution for this problem.
My monitor, which I delivered to UPS cargo, was broken in the cargo and they do not cover my damage. When I called customer services, they said "I should file a lawsuit". I applied to the Consumer Arbitration Committee and they asked me to file a lawsuit. If you do not solve my problem, I will have ...
I entrusted UPS to deliver my Asus monitor for service, but it arrived completely shattered. Upon reporting the issue, UPS customer service was dismissive, even suggesting I "take it to court" rather than offering any assistance. I've filed a complaint with the Consumer Arbitration Committee, and I’...
I recently had an unfortunate experience with UPS Turkey while sending a computer motherboard for warranty service. Upon arrival at the service point, we discovered that the motherboard had been severely damaged, showing signs of impact and bending. We immediately documented the damage and filed a c...
I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...
I purchased a product from Beymen, which was shipped via UPS Turkey. Early in the morning, I received a call stating my package was out for delivery but that my address wasn’t part of their delivery area. I live in Aydın/Kuşadası—not in a remote village or an inaccessible area. All other courier com...
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