Aspiegel charged an unauthorized fee without my consent, how can I get a refund quickly?

To address an unauthorized charge from Aspiegel, first verify the transaction details on your bank statement. Unauthorized charges may stem from forgotten subscriptions or free trials that transitioned into paid plans

To cancel such subscriptions, on your Huawei device, navigate to Settings > HUAWEI ID > Payments and purchases > Subscriptions, then select the subscription to cancel.

If you no longer have access to your Huawei device or HUAWEI ID, contact Aspiegel's customer support directly.

Provide them with pertinent details about the unauthorized charge and request a refund. You can reach Aspiegel via email at [email protected].

Additionally, inform your bank or credit card provider about the unauthorized transaction. They can guide you through their dispute process and may offer provisional credit while investigating the charge.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.