Arnica Demli Tea Maker Warranty Issue
I bought an Arnica Demli Tea Maker on 11/09/2023. However, the machine, which is only eight months old, has broken down. We thought, okay, these things happen, it has a warranty, we will take it to get it repaired. However, I never imagined that Arnica could be so bad in terms of service. It has been a month since I handed it over, and there has been no progress. They say their technicians also work outside, and they are very busy. And I have been suffering for a month. Arnica is absolutely regretful, without a doubt. I wish I had read the complaints before purchasing. I expect a solution from Arnica on this matter. The repair time for a product is specified in consumer legislation, and since this period has been exceeded, I demand the necessary action to be taken by the company.
Dear Mehmet K., First of all, thank you for contacting us through the Şikayetvar page. Your feedback and contributions are of great importance to us. Your request with the number 29082934 has been reviewed, and our Customer Service Representative will contact you regarding your application during working hours (Weekdays 07:00 - 16:30 - excluding public holidays). Additionally, you can convey any questions or issues related to our products to us via our Customer Service. We would be happy to assist you. Best regards, Arnica Small Home Appliances Our Customer Service
I couldn't reach the customer service number either. No one called me back. Take it and throw it away, that's how good the service is.
Dear Mehmet K., The review process for your request number 29082934 is ongoing. It will be concluded shortly, and our Customer Service Representative will contact you. Additionally, you can communicate any questions or issues related to our products to us via our Customer Service number. We would be happy to assist you. Best regards, Arnica Small Home Appliances
Dear Mehmet K., We have shared our solution proposal(s) regarding your application number 29082934 with you during our phone conversation. As Arnica Small Home Appliances, we highly value feedback processes. By filling out the customer satisfaction survey we sent you, you can help us evaluate our solution process and improve our service quality. Thank you for trusting us and collaborating with us during the solution process. Best regards, Arnica Small Home Appliances
