Arnica Solara Vertical Vacuum Complaint: Broke Multiple Times in a Year
I purchased an Arnica Solara vertical vacuum. Within a year, it has been to repairs several times and literally falls apart while vacuuming. Does Arnica produce such poor-quality goods? Now, the dustbin is broken, and they claim it's user error. Did I vacuum holding the dustbin to break it? It's not covered by warranty, and they want ₺500 for a new dustbin. I'd rather not use it at all; I might as well throw it away or buy another brand. My neighbor, without naming names, got a brand-new replacement just a week before the warranty expired. I strongly advise against Arnica. I will be lodging complaints everywhere.
Progress
I don't know how many times I've written this, but we bought an Arnica Solara vacuum cleaner. It has gone for repairs several times within a year, and its warranty is still valid. It's been a year and a half since we bought it, and I can't use it now because the container part is broken. They say it's user error. I don't understand, are its parts really this bad? Please stand behind your brand.
Dear Bircan E., First of all, thank you for contacting us through the Şikayetvar page. Your feedback and contributions are of great importance to us. Your request with the number 29075833 is being reviewed, and our Customer Service Representative will contact you regarding your application shortly. Additionally, you can reach us with any questions or issues related to our products through our Customer Service number. Best regards, Arnica Small Home Appliances Our Customer Service Number:
