I purchased home appliances from Arçelik and scheduled an authorized service appointment a few months later to get them set up. The apartment where the installation occurred is empty. On the day of the appointment, I went to the apartment with the team, and they finished the installation. We left together once the work was completed. The team attached the dishwasher hose to the faucet and turned it on, but after a day or two, the hose became loose. The apartment and the downstairs neighbor's home were flooded. Because the apartment was unoccupied, the running water caused extensive damage over time. After discovering the problem, I took the necessary videos and photos and contacted Arçelik to file a damage claim. They reviewed the videos and took the hose, but I never heard anything about the hose or the claim outcome. Today, days later, when I called, they informed me that my claim had been denied without explanation. I have all of the documentary evidence, including entry and exit camera footage. Dear Arçelik, you have wronged both me and my neighbor. I expect a written explanation for the rejection of my claim, as I intend to take legal action against you. Arçelik, as always, you have disappointed me, but I will not let this go.
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
I bought 3 products from Arçelik, but all of them turned out to be defective and damaged. The refrigerator door was replaced, but the new door wouldn’t close properly. I filed a complaint with Consumer Rights, and a replacement was made, but the shelves in the new product arrived cracked, so they we...
Today, the products I purchased from Arçelik were delivered to me. However, the authorized service team placed the items in their spots and left without completing the installation or testing the appliances. When I asked why the refrigerator, washing machine, dishwasher, and deep freezer weren’t tes...
I'm writing to convey my profound disappointment with the Arçelik brand, which has resulted in significant hassle and financial setbacks for me. My Arçelik water heater broke down in August, so I went two months without hot water. The repair was postponed until October because spare components were ...
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