Aramex Failed to Deliver My Order Despite Payment and Buffalo Hasn't Helped

I have yet to receive my order, which is surprising because I’ve never had any issues with Buffalo before. However, this time, you used Aramex for delivery, and despite paying them, my goods still haven’t been delivered. Can you please resolve this issue? I bought these goods from you, not from Aramex, and I’m let down by the service. This is the first time I’ve experienced such a problem. It would be helpful if you allowed us to choose our preferred courier, as Aramex’s service has been very poor, even when I tried to contact them. Please either resolve this or refund my money because I’m not satisfied with this experience at all.