Aramex marked my order as delivered but I didn’t get it, how can I recover my lost parcel?

Start by looking at the tracking information on aramex.com to find out when and where the package was delivered and whether a signature was obtained.

Ask people in your building, your friends, or your family if they may have taken the package for you.

Packages are sometimes left in mailrooms or waiting areas without being told to do so.

If the package is still not there, you should call Aramex right away. You can email [email protected] or call +971 4 503 1111 to talk to someone in their global support team.

Give your delivery location, tracking number, and a brief explanation of the problem.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.