Xolvie Resolution Specialist4 Ekim 2023 12:58
If you're experiencing touchscreen problems on your Apple iPhone or iPad, you can try several steps to resolve the issue. First, consider restarting your device to address potential software glitches. Ensure your screen is clean from debris or water, as a dirty screen can impact touch responsiveness. Disconnect any accessories connected to your device, as they might interfere with touchscreen functionality. Remove protective cases or screen protectors that could affect sensitivity. If the problem persists, contact Apple Support for professional assistance and potential repair options. These steps can help troubleshoot and resolve common touchscreen issues.
Vote
Related Complaints
Apple Replaced a Part in My iPhone After Just 6 Months and Gave No Clear Info
Ramazan
March 28, 2025 2:31 PM
I purchased an Apple iPhone only six months ago, and in that brief period, I've had to send it for service three times. ...During my third visit, I was surprised to find that a part of the phone was actually replaced, as Apple had previously stated they had only cleaned the speaker. I was truly disappo
Apple iPhone 11 Won't Turn On and Service Says There's No Fault!
Samet
March 10, 2025 2:09 PM
My iPhone 11 shuts down, won't turn on, and doesn't respond to a forced restart. I've tried every possible solution, fro...m charging it with different cables to attempting a hard reset, but nothing works. I sent it to service, and they said there's no fault. It's incredibly frustrating to be told that
Apple Zorlu Center – Repeated Issues and Unresolved Customer Grievance
Yusuf
March 1, 2025 11:03 PM
As a loyal Apple customer who trusts the brand’s quality, I submitted my iPhone 11 to the Apple Zorlu AVM Authorized Ser...vice Center due to serious hardware and software issues under warranty. After the first repair process, I was informed that my device was "fixed" and ready for pickup. However, upo
Apple Quoted Me a New Laptop Price to Fix My 13-Inch M2 MacBook Air Under Warranty
Anı
December 1, 2024 11:51 PM
On October 17, 2024, we purchased a 13-inch MacBook Air with an M2 chip in Starlight. Recently, some keys on the keyboar...d suddenly stopped working, and shortly after, none of the keys or the touchpad functioned. Since it is a relatively new device and still under warranty, we took it to the Sakarya
iOS 18 Update Made My iPhone 14 Pro Touchscreen Stop Working and It’s Unresponsive
Osman
September 17, 2024 10:27 PM
After updating to iOS 18 on my iPhone 14 Pro, the touchscreen suddenly stopped working. The screen is completely unrespo...nsive to touch, regardless of my efforts. Nothing changed after I let the battery die and restarted the gadget. This is very annoying, especially because the phone is still in its
Apple Store Misled Me for iPhone 12 Sound Issue Now Facing Screen Replacement Fee
Ulas
August 19, 2024 5:11 PM
I recently visited the Apple store in İzmir Optimum Gürgençler to address a problem with the sound on my iPhone 12. The ...representative at the technical service informed me that this was a well-documented issue with the iPhone 12 series and assured me that regardless of my warranty status, the phone
Apple iPhone 13 Warming Up, Freezing, Slows Down
Rezzak
July 30, 2024 3:04 PM
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malf...unctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a
Apple iPhone 15 Return Problem Unresolved
M. Yüce
July 10, 2024 8:22 PM
The iPhone 15 I bought turned out to be faulty. I contacted Apple support multiple times, but they couldn't find any pro...blem. They directed me to a service center. I went to Troy service in Mavibahçe three times, each time a different issue came up, and I couldn't manage to hand it over. I called cu
iPhone 15 Volume Button Need to be Replaced
Sercan
July 6, 2024 8:07 PM
Just a few months after buying my iPhone 15, I've run into an annoying problem with the volume button. At first, the but...ton started to feel less firm, which made it a bit challenging to press. This issue escalated to the point where the button stopped working completely. Looking for a solution, I de
Apple iPhone 14 Pro Max Network And Warranty Problem
Burak
April 14, 2024 10:41 PM
Released as new from Canada on 17/04/2023 My iPhone 14 Pro Max had a mains problem on 21/03/2024 even though I paid the ...tax and registered it. I tried all methods including new physical sim and e-sim. When I couldn't find a solution, I took the device to the Zorlu Center Apple store. They said they
Apple iPhone 15 Pro Freezing Issues
Yavuz
April 4, 2024 9:55 PM
I use the iPhone 15 Pro. I began utilizing the device in December. I've experienced freezing issues on multiple occasion...s. On my initial visit, I contacted the iPhone authorities who provided me with instructions on how to reset the device. They assured me that I could follow the same procedure in c
Apple iPhone 11 Screen Shadow Issue
Emrah
January 16, 2024 1:41 PM
Hey there, At first, I was really impressed with my iPhone 11. However, I've had some frustrating experiences with it la...tely. A shadow emerged on the screen next to the frame, and despite the authorized service replacing the screen under warranty, the issue resurfaced within six months. As an indivi
Apple Deemed Speaker Issue User Error of iPhone 14 Pro Max Basing It On Dirt and Dust
Emre
November 26, 2023 2:25 AM
Despite my iPhone 14 Pro Max having a 1.5-year warranty, the speaker issue was unjustly deemed a user error. Despite wai...ting for 4 hours, they claimed a repair cost of 25k in my country. It's baffling how a giant like Apple can resort to such practices. I've been a loyal Apple user for seven years,
iPhone 14 Pro: Network Issue, IMEI Block Linked to Unknown Identity
Nazif
November 3, 2023 12:48 AM
My iPhone 14 Pro was activated in July 2023, but while I was using it, all of a sudden, the network was no longer availa...ble. When I checked the IMEI, it revealed that it is linked to a restricted usage until January 1, 2026 and that this usage is associated with the identification number of an unkno
Disappointed by Quality Issues with My iPhone 14
Tuğba
October 22, 2023 9:12 PM
Hey there, I am completely shocked and disappointed. When I bought Apple, I thought I was getting a good product. Unfort...unately, I realized that I was wrong. I purchased it from Germany on July 7th, 2023, and opened the box on July 9th, 2023. Since I started using it, I've been having problems - the
Apple iPhone 11 Buzzing Sound Issues
Veysel
October 13, 2023 8:30 AM
I purchased my iPhone 11 64 GB on May 22, 2022. While I initially used it without any issues, recently, I've been experi...encing problems with the speaker making a buzzing sound, which seems to be a chronic issue. I've also encountered occasional screen freezes and low call volume, making conversation
Apple Rejects Dead Pixel-Related Warranty Claim for iPhone 13
Zeynep
October 9, 2023 10:54 PM
My iPhone 13, purchased on July 18, 2022, developed a dead pixel in the upper right corner of the screen that gradually ...grew in size exactly one year later. I contacted Apple's authorized partner, Markantalya Troy, about this issue and handed over my phone for warranty repair on July 31, 2023. Accor
Apple iPhone 11 Water Damage
Mustafa
October 3, 2023 2:28 PM
My iPhone 11 is supposed to be waterproof up to 2 meters for 30 minutes, but a little water got on it, and the screen st...opped working. The phone can't be used because the sound keeps going in and out. It's been under warranty for more than a year, but they say it's no longer covered because it got w
Apple Refused to Replace Defective iPhone 14 Pro Max
Tufan
September 7, 2023 12:31 PM
On Thursday, July 27th, I bought an iPhone 14 Pro Max from Hepsiburada, the official Apple retailer. I took my phone, wh...ich had a touchscreen issue, to the Akasya Shopping Mall Apple Center on September 2nd. I informed them that I wanted a replacement. They told me that they couldn't proceed with th
Apple iPhone 13 Pro Repair Gone Terribly Wrong
Emre
September 7, 2023 10:33 AM
I contacted Apple Support regarding my iPhone 13 Pro issues, including muffled sound, crackling noises, and erratic volu...me changes through the Top Speaker. They advised me to send it to Genpa Etiler Central Service for repairs. Since I figured I might as well, I requested a paid battery replacement,
Apple iPhone 14 Pro Max Unresolved Issue Following Service
Emre
August 28, 2023 8:41 PM
I purchased an iPhone 14 Pro Max 128 GB from the Teknosa store at Kırıkkale Podium Mall. Upon using the device, I immedi...ately noticed that the Volume Down key was positioned too close to the inside and lacked the usual clicking sound. I promptly visited the store, where the issue was acknowledged, a
Apple iPhone 14 Pro Freezing, Shutdown, Camera Not Working Properly
Su Yıldız
August 18, 2023 11:52 PM
I bought the iPhone 14 Pro on May 25th. It hasn't even been 3 months yet. My phone turns itself off and on while editing... in Instagram Reels. Sometimes it won't turn on for a few minutes. It freezes constantly. Same thing happened on camera. As someone who pays attention to using my phone a lot durin
Apple 12 Pro Max Warranty Hassle: Multiple Repairs Fail to Solve Persistent Issues
Serdar
August 8, 2023 11:49 AM
I've had recurring issues with my Apple 12 Pro Max 256GB Pacific Blue model since July 6, 2021, including screen malfunc...tion, SIM card recognition failure, network disruptions, and random shutdowns. In the hopes of finding a solution, I sent the device to the Antalya Markantalya Troy store on June 1
Apple iPhone 14 Warms Up, Screen Not Working, Face ID Won't Recognize
Aylin
August 3, 2023 5:06 PM
I bought an iPhone 14 about 3 months ago, but Face id didn't recognize my face and kept asking for a password. There was... no sound on the other side during phone calls. It overheated during charging and normal use. The touchscreen (especially the upper left corner) was sometimes not recognized. It sh
Apple iPhone 12 Pro's Speaker Malfunction and Expired Warranty
Eren
July 13, 2023 4:10 PM
My iPhone 12 Pro's warranty expired about a month ago, and it's been having problems with the speaker ever since. Apple ...is requesting payment to resolve the issue. They offer no assistance or satisfaction to their customers. As an authorized service provider for a variety of brands, I no longer reco
Apple
View All Complaints