On Thursday, July 27th, I bought an iPhone 14 Pro Max from Hepsiburada, the official Apple retailer. I took my phone, which had a touchscreen issue, to the Akasya Shopping Mall Apple Center on September 2nd. I informed them that I wanted a replacement. They told me that they couldn't proceed with the replacement without knowing what the issue was and that it needed to be examined. Both the employee assisting me and the store manager repeated this. They created a record for my case. The screen of the 35-day-old phone was replaced without obtaining my approval. According to Consumer Rights, unless there is user-induced damage within 6 months of purchase, any defects in the product are presumed to have existed from the date of purchase, and the product is considered "defective." As a consumer, you have the right to demand free repair, a refund, or a replacement product. I am filing a complaint against the Akasya Shopping Mall Apple Store manager and employee for telling me that they couldn't proceed with the replacement when I handed over the product. I visited the store and learned that the screen had been repaired, so I did not accept the product. I contacted Apple Customer Service, and they informed me that replacements are only done when the device cannot be repaired. I am also filing a complaint against Apple Customer Service. I would like to thank all the store and customer service employees who have shattered my trust in the Apple brand.
We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they to...
After updating my iPhone 14 Promax with Apple Beta 6 software, which I purchased from Hepsiburada on 11.04.2023, I encountered a frustrating issue—my voice wasn't transmitting during phone calls. Seeking help, I contacted Apple support. They provided me with an article explaining how to revert from ...
I have been a customer who purchases the new iPhone model launched every year. Most recently, I visited the Apple Zorlu Center store yesterday regarding my 15 Pro Max, which had a broken back cover and a screen with display issues. They stated that they would replace the back cover for a fee, while ...
The iPhone 14 Pro Max, purchased from its authorized store abroad, accidentally fell into a water bowl, leading to water damage affecting the camera's functionality. Despite the device's supposed durability and water-resistant features, as per the certification indicating it can withstand depths of ...
On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...
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