I've had recurring issues with my Apple 12 Pro Max 256GB Pacific Blue model since July 6, 2021, including screen malfunction, SIM card recognition failure, network disruptions, and random shutdowns. In the hopes of finding a solution, I sent the device to the Antalya Markantalya Troy store on June 17, 2023, for warranty service. According to Troy's service, they replaced the screen for the screen issue and changed the camera for the SIM card issue, reassuring me that the problems had been resolved. However, when the device was returned, it was clear that the issues remained. The warranty was extended by Apple support, and the device was sent to TVT Bilgisayar technical service in Antalya. Despite Apple representatives' assurances that a replacement process would be initiated, the outcome of their inspection claimed unauthorized interference and proposed an uneconomical paid replacement. This contradicted their initial reaction during the first service, exacerbating the problem. I demand a replacement device as well as fair compensation that accounts for inflation during this prolonged ordeal.
My iPhone 14 Pro Max was dropped, and the screen cracked. The warranty is still valid. I requested that the screen be replaced at an authorized service center for a fee. On Monday, June 10, 2024, I took my device to the Troy Authorized Service Provider. They said they could replace the screen within...
On 28.11.2022, I brought my iPhone 11 / 128 GB to Troy Service in Kocaeli. I mentioned my complaints before handing over the device. My complaints are: - The phone's battery dies quickly when used or idle. - I don't charge it 3 times a day. - Phone overheats while using or charging. Less than 24 ho...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
After updating my iPhone 14 Promax with Apple Beta 6 software, which I purchased from Hepsiburada on 11.04.2023, I encountered a frustrating issue—my voice wasn't transmitting during phone calls. Seeking help, I contacted Apple support. They provided me with an article explaining how to revert from ...
I am writing to bring to your attention a critical matter regarding a recent service experience I have had with your company. I am deeply concerned and seek your assistance in resolving this issue promptly. My iPhone 11 Pro Max model phone turned off itself and did not turn on. On July 31, 2023, two...
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