Apple Gave Me A Refurbished Phone To Replace My Faulty iPhone 11 256 GB

Apple 11 256 gb phone with MEID 352747611749219 code. My phone is turned off due to a system problem during the warranty period and did not turn on again. I delivered my product to Caddebostan Apple service and it was decided to replace it because there was a systemic Apple faulty problem. When I went to buy my product back, they gave me the phone that was not under warranty, which was broken before and then corrected. I did not receive the phone because it was not a new product. Since the error is entirely due to you, I request a new product. Regarding to this, I would like to ask you to stand behind your product, befitting like an Apple, to exchange it for a new product or provide me with an top model with an additional fee, and to receive a packaged product. Best Regards, Dilek İ.