Hello, I have been a user of Apple products for many years. I live in Turkey and I am a medical doctor. I have been using an iPhone 11 for the past 3 years. The side button (mute switch) on my iPhone has not been working for some time. When I visited the Apple store at Istanbul's Akasya Shopping Center Istanbul Turkey, they told me that this issue could be due to dust inside the device. They cleaned the device, but the problem was not resolved. They told me that this issue could not be fixed and that I need to purchase a new device. It was the first time in my life that I encountered a problem with a device, and the manufacturer said they couldn't fix it. When I asked why the button wasn't working, they said they didn't know the reason. So, I'm asking you, if there is a problem with your device, and you can't figure out the cause (clearly, it's not a user error), shouldn't your company acknowledge this mistake and provide me with a more satisfactory solution? Is it not wrong for you to pass on the cost of this device-related issue to me? Please provide me with a detailed explanation and tell me how to resolve this device-related issue. If you cannot resolve it, I believe you should take my device back and offer me a new phone as a gesture of goodwill. Best regards.
The iPhone 11 device that my wife used 1 week ago was sent to Konya Apple Gurgencler store; I gave it in due to the complaint that the mute button was not working. We can say that our device has never been used without a case since we bought it, so to speak, it is brand new. It also has a warranty o...
Hello, this will be my third visit to the iPhone service center, as the replacement device they provided turned out to have the same issues as my previous one. The device freezes, the buttons don't respond, and despite having sufficient storage, I'm experiencing these problems. Why is there an insta...
My iPhone 11 Pro, which I have been using for 3 years, started shutting down and restarting on its own. After using it for about 4-5 minutes, the screen freezes, and it doesn't get fixed without a restart. Additionally, the device has significantly slowed down, to the point where it can hardly open ...
Today, I noticed that the rear camera and flash on my iPhone SE series phone weren't working. I then had a chat with Apple Support, and as a result, they told me that my phone had this hardware issue and that I needed to go to a service center. It's been just two years and one month since I bought t...
I still can't believe what I went through with Apple in Turkey. With only 10 days left on my warranty, my iPhone 11 developed a service issue out of nowhere. I took it to Markantalya Troya, and they sent it to the service center, where I had to wait for 20 days. Finally, they sent a completely new r...
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