I purchased my iPhone 13 from MediaMarkt Mall six months ago, and it recently stopped charging. I tested the device with different chargers, but the issue persisted, and the phone has never been dropped, damaged, or exposed to liquid. Because of this, I sent it to an authorized service center on September 22 under warranty.
The service center responded by claiming “user damage” and said the back glass needed to be replaced, requesting $658 for the repair. However, my complaint is about the device not charging, and there is absolutely no user-related damage on my phone. When I contacted customer service, they repeated the same response, insisting it was user error.
I purchased the phone for $839, and encountering such a problem within only six months has caused significant inconvenience. I request that my device be repaired free of charge under warranty or replaced with a new one.
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
On February 8, 2023, I purchased an iPhone 14 Pro from the Media Markt store. I've been using the device without incident since June 16, 2023. A glass of water was accidentally spilled on my device that day. I wiped it away and went about my business. Later in the day, however, I noticed fogging on ...
Since purchasing my iPhone 14 Pro Max from Apple, I've experienced constant freezing, camera malfunctions, and unexplained discoloration on the device's body without any physical impact. I sent the product for servicing, but they refused to cover it under warranty. The week I bought it, I contacted...
I sent my Apple 11 phone, which I bought through Media Markt, to the service with a no-service error. The first time it was sent back after the speaker was cleaned, but I encountered the same problem again. The second time it was sent again after the battery was replaced, but I encountered the same ...
I recently encountered an issue with my iPhone 11 where the front speaker was producing low sound quality. I took it to the store where I had purchased it and after conducting a thorough inspection for any scratches, dents, or marks, the staff confirmed that the problem was with the phone itself. Th...
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