I purchased a Xiaomi robot vacuum from Amazon as the seller on amazon.com.tr. Unfortunately, the product was found to be defective. When I contacted the authorized service, they refused to open a repair request due to the missing serial number on the invoice. I contacted Amazon, hoping they would change the invoice, but they declined. They offered me a refund, which I turned down. Instead, I requested a replacement. After months of waiting for the item to be restocked, we finally got it, only to discover that it had sold out again before the customer representative could process the exchange. The process was repeated as we pursued the stock once more. We eventually obtained the product, and the exchange procedure began. Despite my repeated requests via live chat and other channels, they did not include the serial number on the invoice. Dealing with such an inept and unresponsive customer service team is aggravating. They appear to be unconcerned about the customers' experience. It's been a never-ending battle, and I'm exhausted. Don't buy robot vacuums from Amazon; it's simply not worth it.
I purchased a "Xiaomi Mi TV Stick 4K Android TV Media Player" from Amazon on April 24, 2023, and it has a 2-year warranty. Currently, I am experiencing issues connecting to the internet, with frequent disconnections. Due to these problems, I wanted to send the product for service. I reached out to s...
On May 4, 2022, I bought the product "Xiaomi Mi Smart Robot Vacuum Cleaner - Mop 2 Pro, Black, 2022 Model (Xiaomi Turkey Guaranteed)" from amazon.com.tr. My mother has used it without any problems since that day. In October 2023, the front motor of the Robot Vacuum Cleaner malfunctioned and when I i...
I ordered a Lenovo T1 robot vacuum cleaner from Amazon, expecting to receive a quality product with valid warranty support. Unfortunately, I was wrong. The product broke down within the warranty period, and when I contacted the technical service, I was shocked to learn that the importer’s warranty c...
I recently made a purchase of two Kalado wireless upright vacuum cleaners from Amazon.com.tr. The order number for this purchase is 406-8183676-1723550. At first glance, everything appeared to be in order as the products were being prepared for shipment. However, unexpectedly and without any advance...
I purchased a Xiaomi Smart Projector from Amazon Turkey. In its third year of use, the projector developed a green screen issue. When I contacted Amazon, they informed me that the two-year warranty had expired and that I would have to pay for repairs. I took the device to the authorized service cent...
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