I've been monitoring a TCL brand television on Amazon Turkey for about 15 days. Initially, there were 16 units in stock, and it was approximately 2,000 TL cheaper than the market price. I was planning to purchase it during the Black Friday sales. During this period, the stock decreased by 2 units, and on Thursday evening, there were 14 units in stock. On Friday, there was a sudden discount of about 500 TL, and the stock quickly dropped to 3 units. I decided to make the purchase. I have 5 registered addresses, 1 in Kayseri and 4 in Ankara, all in central districts. However, none of these addresses were eligible for delivery. I tried addresses in Istanbul, Samsun, Konya, and Artvin, but none were accepted. Despite having 3 units in stock, there was no shipping available to any location in Turkey. I contacted customer service twice. In the first call, they mentioned that delivery is limited to certain locations due to the need for a protected vehicle for the television. They claimed that even in the heart of Turkey, where everything, including the parliament and the presidency, is located, there is no protected vehicle available. In the second call, the representative said that people can make purchases outside busy hours, and the system gives this error due to high traffic. I tried various times over the past 4 days, even during late-night and early morning hours, but couldn't succeed. Moreover, the stock has been consistently reported as 3 units for the last 4 days, without any increase or decrease, making the explanation seem questionable. If they had said the item is out of stock, it would have been clear, and I would have explored other options, even if it meant paying an extra 2,500 TL elsewhere. However, the customer representative insists that the item is in stock and suggests keeping an eye on it until November 30 for the ongoing promotion. Meanwhile, other opportunities are being missed, and stocks in other places are running out. I cannot comprehend what kind of game is being played here.
On September 6, 2025, I purchased a TCL 50V6BGTV 4K UHD 50-inch Google TV through Amazon Prime. I received the product at my address in Başakşehir, Istanbul. However, just 15 days after receiving the TV, the motherboard burned out, rendering it inoperable. When I contacted the authorized service cen...
I am writing to complain about a defective TCL 55P725 55-inch 4K UHD LED Android TV that I purchased from your website on July 21, 2022. The TV developed a fault in early November 2023 and was taken to the BILKOM authorized service center under warranty. The BILKOM service center's DOA report dated ...
Dear Amazon Representative; Sony Bravia A90J Oled TV, which I bought on 17 July 2023, was expected to be delivered on 26 July 2023, but the product was not delivered. I bought the product for 41300 TL on Prime Day, but the price has increased and it is currently selling for 56116 TL, so I do not wan...
On July 16, 2023, I ordered a TCL 65P735 TV from Amazon. Initially, they claimed the item was in stock and promised delivery on Tuesday, July 25th. It was never delivered, and the delivery date was pushed back to August 1st, a week later. Despite numerous conversations with customer service, the ite...
Hello. I was someone who followed and used Amazon when it was still in its development phase in America. I am one of the first users and first Prime members of Amazon Turkey. I generally appreciated that Amazon is a global company and prioritizes customer satisfaction. However, today I encountered a...
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