I purchased a pair of Columbia pants from Amazon on August 8, 2024 (Order No: 407-6601647-2616331). Usually, I get orders from different countries within 15 days, but this time, the product wasn't even shipped by August 16. Typically, shipments to the US clear customs within 10 days at the latest. Today, my order from Amazon got canceled, supposedly due to a customs change. However, it seems evident that they just failed to ship the product on schedule and used this as a convenient excuse. It's really annoying because the color I wanted is not available in Turkey, and the other colors are being sold at double the price. It is unacceptable for a company of Amazon's size to cancel an order because they failed to ship it themselves. Adding insult to injury, due to Amazon canceling the order themselves, I find myself unable to reach out to customer service for assistance. I kindly request compensation for this unfortunate loss. Given the current policies in place, I have decided not to make any future purchases from Amazon. It would be greatly appreciated if you could reconsider your current approach and go back to the customer-friendly policies you once had.
On 01.08.2024, I purchased a Columbia jacket worth ₺8,090.48 with order number 406-0841556-6801169. However, when I found the exact same jacket for ₺4,169.53, I immediately placed a new order for it on 09.08.2024. Although I wanted to cancel my first order, I couldn’t because it had already been shi...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
Dear Amazon, I am a long-time customer of Amazon, placing orders both with Amazon.com.tr and through the international Amazon platform. However, I am writing to express my extreme disappointment with a recent negative experience I have had with a refund that has been delayed for over 1.5 months. Ord...
My order, placed through amazon.com.tr on 09.01.2024 with the order number 408-4994530-5139520, got canceled on 18.01.2024 as the product couldn't be obtained. I could comprehend such a cancellation if it were made by a marketplace seller, but when Amazon Turkey became the seller, I expected at leas...
On December 22, 2024, I purchased a product from Amazon Turkey for ₺509.02, including taxes (order no: 408-7745315-6836319). The product was shipped from abroad, arriving in the country within three days, but I canceled it the next day while it was still in transit, opting not to accept the package ...
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