On 01.08.2024, I purchased a Columbia jacket worth ₺8,090.48 with order number 406-0841556-6801169. However, when I found the exact same jacket for ₺4,169.53, I immediately placed a new order for it on 09.08.2024. Although I wanted to cancel my first order, I couldn’t because it had already been shipped, and I planned to return it once it arrived. However, I received an email from Amazon: "We regret to inform you that your order has been canceled due to one or more items exceeding the customs value limit, which will decrease from 150 Euros to 30 Euros as of 21.08.2024, for goods that can be transported via postal or express shipping. We sincerely apologize for the inconvenience caused by this situation." Both orders were placed after this date, so why was the cheaper order canceled and not the more expensive one? Despite waiting for a response, I was only told, "You will receive a response," but I still haven’t heard back. Customer service only tells me to reorder when the item is back in stock! Why am I paying an extra ₺3,920.95? I’m writing due to the frustration of not finding anyone to address this issue.
I placed an order on Amazon for a Columbia men's Point Park jacket on September 8, 2023, with order number 171-7078064-7885908, totaling 4,391.29 tl. Unfortunately, they canceled my order, citing a price increase. I waited so long for this product, and now when I try to reorder, it's listed at 5,237...
I purchased a pair of Columbia pants from Amazon on August 8, 2024 (Order No: 407-6601647-2616331). Usually, I get orders from different countries within 15 days, but this time, the product wasn't even shipped by August 16. Typically, shipments to the US clear customs within 10 days at the latest. T...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I bought a Columbia coat in size Medium from Amazon.com.tr. (Order no:406-2187403-6549918) The coat was sent from Amazon Germany. When I received the product, I saw that although it said Medium on the outer paper label, it said size XXL on the inner label. The product was already huge. I wanted to s...
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