Amazon Has Lost Its Commitment to Customer Satisfaction!
I purchased a bag of dog food through Amazon.com.tr. Approximately 1.5 months after purchasing, I opened the package and discovered that the food was stale and had become rock-hard. My dog, who normally eats this brand with great enthusiasm, refuses to consume it, and the food is so hard that it cannot even be crushed by hand. When I received the product, I didn’t suspect any issues with its freshness since I had previously purchased the same product from the same platform and was very satisfied. However, the staleness of the food upon opening the package indicates a storage or supply chain issue. I reported this issue to Amazon.com.tr customer service several times, and they assured me that they would ensure customer satisfaction. Despite this, I never received any follow-up or a refund. When I contacted customer service again, I was told that the return period had expired, and no action could be taken. I explained that defective products are not subject to the return period, but they still refused to take any action. Under consumer protection laws and related regulations, I am entitled to a return, replacement, or refund for a defective product. As a loyal Amazon customer, I am deeply disappointed to find that Amazon now lacks proper customer support for addressing problems and instead shifts the blame onto the customer. This approach is unacceptable. Moreover, since this issue was not caused by me, it is disheartening and has significantly damaged my trust in Amazon.
