I purchased a bag of dog food through Amazon.com.tr. Approximately 1.5 months after purchasing, I opened the package and discovered that the food was stale and had become rock-hard. My dog, who normally eats this brand with great enthusiasm, refuses to consume it, and the food is so hard that it cannot even be crushed by hand. When I received the product, I didn’t suspect any issues with its freshness since I had previously purchased the same product from the same platform and was very satisfied. However, the staleness of the food upon opening the package indicates a storage or supply chain issue. I reported this issue to Amazon.com.tr customer service several times, and they assured me that they would ensure customer satisfaction. Despite this, I never received any follow-up or a refund. When I contacted customer service again, I was told that the return period had expired, and no action could be taken. I explained that defective products are not subject to the return period, but they still refused to take any action. Under consumer protection laws and related regulations, I am entitled to a return, replacement, or refund for a defective product. As a loyal Amazon customer, I am deeply disappointed to find that Amazon now lacks proper customer support for addressing problems and instead shifts the blame onto the customer. This approach is unacceptable. Moreover, since this issue was not caused by me, it is disheartening and has significantly damaged my trust in Amazon.
On December 7, 2024, I faced an issue with an order on Amazon.com.tr, where my six-item order was reduced to one, and the 3-installment payment option was changed to a single payment. When the items didn’t arrive by December 11, I contacted customer service, leading to the worst communication experi...
Hello, I'm Barış, and I'd like to share my frustrating experience with a product I purchased on Amazon.tr. I bought an air fryer, but it broke down shortly after I received it. I followed the proper procedure by returning the defective product to their warehouse for an exchange or refund. However, i...
Amazon had been running smoothly for me until this year. In fact, I had rarely, if ever, needed to return a product. However, it seems like I've had to return almost every item I've ordered in the last six months. The products are used and damaged when they arrive. To make matters worse, the last ba...
Amazon.com.tr can no longer maintain its quality as before. Although the delivery date of the product I bought on March 16 is March 24, I still have not received it today, April 4th. The product seems to have been delivered to the cargo on March 20, but then there is no action. Although I contacted ...
I recently purchased Royal Canin cat food from Amazon Turkey, but the seller failed to mention that it was designed specifically for neutered cats, and I unknowingly purchased it. Now I want to return the product, but Amazon will not accept it. Their return policy states unequivocally that returns a...
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