On December 7, 2024, I faced an issue with an order on Amazon.com.tr, where my six-item order was reduced to one, and the 3-installment payment option was changed to a single payment. When the items didn’t arrive by December 11, I contacted customer service, leading to the worst communication experience. One representative disrespectfully said, “I’ve been listening to you all morning,” while another dismissed my visual evidence without an apology, merely stating the issue would be forwarded. A third representative, who was calm and polite, acknowledged the problem, advised me to reorder the items, and promised a refund for a 15 kg bag of dog food after delivery, assuring me she would call personally. However, as of December 27, the dog food is still marked as undelivered, no refund has been issued, and no follow-up calls have been made. While one representative later escalated the issue, the final decision was negative. Having shopped with Amazon globally for over 20 years, I have never encountered such poor treatment, broken promises, and lack of accountability. Fix your mistake and issue my refund immediately.
On December 13, 2024, I placed an order for a 10 kg Hills cat food from Amazon Turkey (www.amazon.com.tr). The order was scheduled for delivery by the courier on December 14, 2024, but was returned to Amazon the same day due to "damage during transportation." The order page on Amazon stated that a r...
On March 6, 2024, I made a purchase of 3 items from Amazon.com.tr, with a promised delivery date of March 8, 2024. However, despite multiple contacts with Amazon customer representatives claiming various excuses such as "on the way," "arrived," or "out for delivery," I was ultimately told that the i...
I purchased a bag of dog food through Amazon.com.tr. Approximately 1.5 months after purchasing, I opened the package and discovered that the food was stale and had become rock-hard. My dog, who normally eats this brand with great enthusiasm, refuses to consume it, and the food is so hard that it can...
The product I purchased from Amazon.com.tr in 2021 was not delivered on time, and after filing a complaint over the phone, an employee personally brought the item to my home at 8 PM. However, in the four years since, they have removed phone numbers and email addresses from their website, leaving no ...
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