I received a bewildering email informing me that my Amazon.com.tr account had been suspended, and I'd like to share my concerns regarding this matter. I had been eagerly awaiting an order from Italy that I had already paid for. Suddenly, out of nowhere, I received this absurd email. Upon attempting to log into my account, I encountered a series of confusing issues. Sometimes it claimed that my primary payment method was incorrect, even though I had used the same method to pay for my order (and there were still funds in my account). At other times, it stated that my password was incorrect. Frustrated, I tried logging in using the code sent to my email and SMS, and even attempted to solve various on-screen puzzles and handwriting tests, all to no avail. It appears that your system found my efforts inadequate to pass its demanding security checks, resulting in my account suspension. My primary concerns are as follows:
Why was my account suspended without cancelling my pending order?
Why wasn't I informed about any payment issues related to my membership fee before my account was abruptly suspended?
Why is it impossible to find genuine customer service numbers or even a chatbot for assistance in Turkey?
I simply want to know the status of my paid order. If that can be addressed, I don't particularly care about the unjust suspension of my account. I look forward to your prompt response and a resolution to this matter.
This letter is written to bring your attention to ongoing and unresolved issues with my Amazon Turkey account, which has persisted for over a year. Despite multiple attempts to address my concerns, I have not received adequate assistance from customer service, leading to significant disappointment. ...
I ordered something from Amazon, and right after that, my account got suspended for no reason. My current order got stopped, and now my past orders are on hold too, with no shipments happening. I’ve reached out several times, but I can’t find any customer service reps in Turkey, no phone numbers, an...
I regularly shop on Amazon.com.tr and recently purchased 4-5 books. Two of them were supposed to arrive from abroad. According to the emails I received, the sellers canceled those orders. Later, Amazon.com.tr also canceled the other books I ordered and informed me that my account had been closed. Th...
On amazon.com.tr, I used the email address katade**@gmail.com to sign in. When I try to log in to this account, I get the following message: Account is Locked • We've detected suspicious activity on your account and have locked it as a precaution. For assistance, please contact our customer service ...
I've been using Amazon Shopping for a while. For a few years, I've been overseas and haven't used my account during this time. Now that I've wanted to use my account on Amazon Türkiye, it asks me to enter a code which is sent to my Turkish number, which I don't have access to anymore. So, to try and...
Comments