I regularly shop on Amazon.com.tr and recently purchased 4-5 books. Two of them were supposed to arrive from abroad. According to the emails I received, the sellers canceled those orders. Later, Amazon.com.tr also canceled the other books I ordered and informed me that my account had been closed. They sent me an email stating that I had violated their returns and refund policies and that my account would not be reopened. I called Amazon customer service three times and wrote emails explaining my situation in response to the emails I received. I asked why my account, which I use regularly and for which I am an Amazon Prime member, was closed, and I requested an explanation and for someone to contact me. However, each time, the account specialists replied via email, stating that they had reviewed the situation and decided not to reopen my account, deeming the closure justified. Customer service representatives are unable to explain why the account was closed, and the account specialists do not provide any explanation via email. It is unacceptable for a company as big as Amazon to treat a customer this way.
I've been a long-time Amazon.com.tr Prime user and paid for a Prime membership. I had a sudden idea to set up a personal library, but my excitement was shattered. I received an email stating that half of my orders were canceled, with the reason being "too many books for one user." The email read, "A...
I have been using Amazon.com.tr intensively since it first entered Turkey. However, my recent experiences show that the Turkish branch of this company has started to exhibit the attitudes of established e-commerce companies in our country. In other words, they've stopped being customer-focused and h...
The product I purchased with Prime delivery from Amazon.com.tr was canceled by Amazon four days after the order was placed without any notification or apology. The payment was simply refunded to my card. I was planning to buy this product from another site over the weekend at a reasonable price, but...
I placed an order on Amazon.com.tr and received a ₺150 discount through my bank's promotion. However, I was bombarded with numerous messages and calls from an overseas seller claiming to be the product's seller, urging me to cancel the order because they had listed it mistakenly. Suspicious, I conta...
amazon.com.tr restricted my account with baseless slanders. The reason is that I exceeded the average need limit of a house and also claimed that I am a seller. My 6-month shopping average is at the level of 2000TL and I have bought 3 of a product at most, but I have not bought the same product agai...
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