On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card ending in 4241 at Yapı Kredi ATM number 107175 located on H***** Ö*** Street in the İstasyon neighborhood of Etimesgut, Ankara. The ATM accepted my cash but failed to complete the transaction. The screen displayed a message saying, “Your money has been withheld,” and the cash drawer did not reopen, leaving me unable to retrieve my money. After the incident, I was directed to the Yapı Kredi branch, where I was told that Akbank needed to submit an appeal. I then contacted both the Akbank branch and customer service several times, and the case was logged under notification number 8025088721. It has been about 20 days with no outcome. Two days ago, when I reached out to Akbank customer service again, they informed me that Yapı Kredi had still not responded and that the issue remained unresolved. I do not have a steady income, and this refund is financially important to me. I sincerely request that the process be accelerated, my money refunded promptly, and my situation properly resolved.
On July 19, 2025, between 15:15 and 15:30, I attempted to withdraw ₺3000 via a cardless transaction from an Akbank ATM located at Belsa Plaza in Izmit, Kocaeli. However, the ATM dispensed only ₺2800 while the full ₺3000 was deducted from my account. No error message or warning appeared during the pr...
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
On November 3rd, while trying to deposit a total of ₺20,000—specifically 100 banknotes of ₺200—into an Akbank ATM located in Kartal, Istanbul, the ATM suddenly shut down after taking the money, and the amount never appeared in my account. I immediately called customer service, explained the situatio...
On August 30, 2025, approximately ₺20,000 of my money got stuck in an Akbank ATM located in Antalya/Kepez while I was making a transaction with my Akbank card, and an automatic request was created through the ATM with the number 8024977094. The bank sent me an SMS stating that the issue would be res...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
Comments