While I was abroad in the Dominican Republic, my Akbank mobile banking password was canceled by the bank for “security” reasons, and since April 6, 2026, I have been unable to log in to mobile banking, access my accounts, or use my card. Being outside of Turkey, this situation has caused me serious hardship.
Since the issue started, I have called Akbank customer service from abroad 4–5 times, which exhausted all the balance and usage rights on my Turkish line. I also filled out the contact form on Akbank’s website 7–8 times and even left multiple 1-star reviews on the Play Store to draw attention to the issue. Despite all these efforts, I have not been provided with any practical or actionable solution on how to restore my access, and the problem remains unresolved.
Currently, I can still receive SMS messages on my Turkish-registered phone numbers, and I have access to both numbers registered with the bank. I also have all my official identification documents with me, including my ID card, driver’s license, and passport. In other words, I have all the necessary means to complete remote identity verification, yet my access remains blocked, and my financial situation abroad is becoming increasingly difficult each day.
My clear and urgent request from Akbank is to enable remote identity verification using my registered phone numbers and official identification documents, and to restore my mobile banking access immediately without requiring me to visit a branch in person. If this is not possible, I request a secure alternative solution that allows me to access my accounts from abroad and transfer funds from my savings account to pay my credit card bills or move money to other bank accounts.
I ask that this serious issue—where I am unable to use my own funds while abroad—be resolved urgently and without further delay.
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