On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any verification code or SMS approval. Within five minutes, I called Akbank to report that the transactions were not mine, as they were still in the authorization stage, and I requested their cancellation. I also submitted a spending dispute via the mobile app and visited the branch the same day to report the issue. My card was canceled, and a new one was issued. However, the total amount still appeared on my statement, and I was forced to pay it. I contacted Moka United, who confirmed they are a payment processor and said a refund request would be initiated. Despite this, I have not received any response from Akbank for over a month. I have all the bank correspondence and receipts as evidence. There are thousands of people who have experienced similar issues, and I demand that this security vulnerability be investigated seriously. I request a full refund of the withdrawn amount, a thorough investigation of the breach, and a prompt resolution of my situation with an official statement.
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
On September 22, 2024, around 11:00 PM, two unauthorized withdrawals were made from my Akbank checking account—one for ₺5000 and another for around ₺4800. Additionally, I noticed three unauthorized charges on my Akbank credit card: ₺5000, around ₺4800, and over ₺10,800. Upon realizing this, I immedi...
On August 11, an unauthorized charge of ₺1,459.99 was made to my card, linked to my Tokat Merkez Branch account through the Akbank mobile application, in the name of “YDS Google wu zeyuan.” According to information I received from customer service, this transaction was attempted 2-3 times, yet I was...
I discovered multiple transactions on my Akbank credit card that were made without my knowledge 20 days ago. I immediately contacted Akbank and disputed the charges, providing clear evidence that these expenses were not mine. However, Akbank has not provided any explanation for 20 days! They are not...
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