On October 30, 2025, at 15:01, I received ticket number 447 at the Akbank Maltepe E-5 Branch in Istanbul. At that time, there were approximately 30–40 people ahead of me in the queue. Around 15:30, the branch stopped admitting customers and turned away at least 30–40 people waiting outside. Despite this, a group of about 15–20 people continued to wait in front of the branch until 17:00 without receiving any information or explanation. Most of the people waiting were young students who had come to receive their scholarship payments from the Maltepe Municipality. However, during this entire period, no one was served, and the last number called was 429. This situation caused both a loss of time and significant inconvenience. It is unacceptable for a bank, which provides an essential public service, to treat customers in this manner, especially when they have limited time to complete their necessary transactions.
On November 11, 2025, my Akbank Business credit card was lost in Maltepe, Istanbul, and unauthorized transactions began immediately afterward. Even though I later made a PIN-verified transaction, the card continued to be used easily because it automatically allowed contactless payments and did not b...
On January 6, 2024, a total of ₺38,100 was transferred from my Akbank internet banking overdraft account to a person named M******* Ö******* at the phone number 0850 640 15 23. This transaction was not initiated by me. I was victimized by individuals who contacted me claiming they would reverse the ...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
On September 27, 2024, at around 5:00 PM, while depositing money at Akbank’s ATM number 00005098 on the main street, ₺2,400 of the amount I deposited got stuck in the machine. Despite immediately reporting this to Akbank’s customer service, they insisted that no such issue occurred. I requested for ...
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