I’m an international student living abroad, and for more than a year my Axess card has been continuously charged for payments I never approved—mainly Amazon Prime fees and recurring coffee orders that I absolutely did NOT place; I cannot stop these payments, I cannot prove them, and, worst of all, my own bank refuses to give me the digital transaction slips that show the origin of these charges, even though the card statement clearly displays the transaction IDs. Because of this, I cannot provide evidence to Amazon, and I cannot file a proper consumer complaint in Turkey, leaving me stuck in a loop where my money is being taken but I am denied the documents that prove it, which is exhausting and deeply unfair. What has been happening: unauthorized, repeating Amazon Prime charges for over eight months; occasional multiple coffee orders charged to my card that I did not make; Amazon unable to verify these payments because I cannot obtain transaction slips from Akbank despite the fees appearing in my Axess statement; the app’s AI assistant being completely useless and unable to understand or process anything; no ability to speak to a real human; previous complaints being ignored; inability to call Turkish customer service because I’m abroad; charges continuing every month even after removing my card from Amazon; an Adobe refund that never arrived; and my official complaint #8025159109 remaining unresolved after months. I have been asking for one simple thing: to be provided with the digital slip for these unauthorized transactions, yet they refuse, and without it I cannot prove anything or defend myself.
I use an Axess credit card belonging to Akbank. On February 28, 2025, I saw that an amount of ₺1,149.50 "membership fee" that I was not aware of was reflected on my credit card. As a result of intensive efforts, I canceled my credit card on March 5, 2025. When I spoke to customer service, I was info...
I was charged ₺796.5 as a card usage fee on my Akbank Axess card in May. When I got this card last year, I was assured that there would be no fee for the first year and that if a fee was charged in the second year, I could call customer service to have it canceled. However, when I reached out to cus...
I’ve been facing an issue with my Axess credit card ending in 6422. Even though I had enough balance in my Akbank account, the full automatic payment instruction for my statements dated 11/09/2025 and 13/10/2025 was changed to “minimum payment” without my consent. As a result, only the minimum amoun...
Hello, on December 27, 2024, at 8:56 PM, an unauthorized transaction was made with my Akbank Axess Gold Card under Africorex Ltd for $1,000 (₺36,131). Two minutes later, at 8:58 PM, for electronic goods, another unauthorized transaction was made under the same name for $200 (₺7,226.20) without my kn...
This is my request for a refund of the membership fee charged to my Akbank Axess credit card. On 08/07/2025, an amount of 1,149.50₺ was deducted from my card ending in 9931 without my knowledge or consent under the name of a membership fee. I request that this fee be canceled and refunded to me with...
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