On November 3, 2025, I attempted to purchase a ticket for the Ankara–Sivas high-speed train line via the TCDD website. During the ticket purchase process, I encountered errors four times and was only able to complete the purchase on my fifth attempt. After each transaction, I received messages indicating that payments had been withdrawn from my account. TCDD also sent messages stating that the withdrawn amounts were immediately refunded. However, on November 4, 2025, when I checked the transaction history of my Akbank credit card (last four digits: 2442), I noticed that out of the five transactions—four of which were invalid—only three had been refunded, and one refund was still missing. The unreturned amount is ₺1,580. I contacted both TCDD’s customer service and WhatsApp support, as well as Akbank’s mobile app and customer service, to resolve the issue. TCDD continued to send messages claiming all refunds had been made, while Akbank insisted I contact TCDD. I also submitted a dispute through the Akbank mobile app but have yet to receive any response. This issue remains unresolved, and it’s the first time I’ve encountered such a problem. I request a refund of the missing ₺1,580 and an official apology for the inconvenience caused.
On September 22, 2024, around 11:00 PM, two unauthorized withdrawals were made from my Akbank checking account—one for ₺5000 and another for around ₺4800. Additionally, I noticed three unauthorized charges on my Akbank credit card: ₺5000, around ₺4800, and over ₺10,800. Upon realizing this, I immedi...
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any ...
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