Sim Card Block Prevents Mobile App Login - No Support Solution

I cannot log into the Akbank mobile application because I have a SIM card block, and I cannot complete any transactions with a temporary ID document. This issue has been ongoing for about two weeks. I went to the Akbank Mevlana Branch, but they did not process anything. I also cannot reach customer service because the SIM block prevents the call from being connected. Other banks allow these procedures with a temporary ID document without any issues, but this is not possible with Akbank. I request that my SIM block be removed using my temporary ID document.