Hello, we booked Marijana’s home on Airbnb for April 24–May 1. Upon arrival, the host claimed she had not received any payment from Airbnb and demanded we pay her in cash. This was incredibly stressful and completely unexpected. To calm the situation, we showed her our bank confirmation proving that payment was processed. Still, she insisted she hadn’t been paid. Trying to be accommodating, we gave her a €50 cash deposit to reassure her until the matter was cleared up.
Days later, she is still claiming she hasn’t received any money, and the situation has become very uncomfortable. We no longer want to stay at this property and demand a full refund of both our Airbnb payment and the €50 deposit we paid in good faith. We also expect a formal apology for this inconvenience.
On June 19, 2025, I booked a property in Montenegro through Airbnb. The next day, on June 20, I canceled the reservation, and Airbnb informed me that my refund would be processed within 15 days. However, it has now been over 27–28 days, and the money has still not been credited to my account. I con...
I’m extremely frustrated with Airbnb and how they handled my booking. I reserved a 3-night apartment stay in Girne for March 22–25, 2025, and the full...
My reservation was canceled on Airbnb because the host didn’t respond, yet the payment was still withdrawn from my account. As you can see on the receipt, the charge was made by Airbnb, not the host. Since then, I’ve been in contact with customer service for over 15 days, and the issue still hasn’t ...
I booked an apartment through Airbnb, but before the reservation was even confirmed, the host blocked my number. I neither stayed at the property nor received my refund. This service has been absolutely frustrating and unacceptable. When I tried to resolve the issue, I was told by Airbnb, "The mone...
On July 4, 2025, at 1:00 AM, I made a reservation through Airbnb. Just three hours later, at 4:00 AM the same night, I canceled the booking. Airbnb confirmed that the full amount would be refunded to my credit card and that the refund would be processed within 15 days depending on my bank’s policies...
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