If you see an unapproved or double charge from Airbnb, the first thing you should do is go to the Resolution Center in your Airbnb account and request a refund or payment dispute within 60 days of checkout.
If Airbnb can't fix it, you should call your bank or credit card company and ask for a chargeback.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
Related Complaints
Airbnb Says "All Fees Included" but My Bank Charged More
Yesterday I made an accommodation booking through Airbnb for Northern Cyprus. Throughout the reservation screen and acro...ss multiple sections of the page, the total price was consistently shown as $342, with repeated assurances that all fees were included. Trusting this information, I confirmed the p...
Airbnb Charged My Card Twice for the Same Reservation Change — Refund Still Pending in Authorization

I changed my Istanbul accommodation reservation on Airbnb from July 5–10 to July 3–8. The host approved the date change ...and I paid an additional fee of approximately $14 for the modification. However, this fee was charged to my card twice. On June 8, while reviewing my card activity, I noticed the s...
Airbnb Charged My Card Three Times While I Was Entering Payment Info

On June 9, 2026, at around 10:00 AM, while entering my credit card details to make a reservation on Airbnb, three consec...utive charges were made to my account in quick succession. The total amount taken was approximately $3, yet no reservation was created and I never received a confirmation email. Th...
Airbnb Charged My Card but Never Created My Reservation
On May 22, 2026, while trying to make a reservation through Airbnb, approximately $17 was charged from my account via Zi...raat Bank. However, my reservation was never created and the payment did not appear in the Airbnb system. During the transaction, I did not receive any error message or warning not...
Airbnb Charged My Card Multiple Times Without Creating a Reservation
On November 18, while trying to make a reservation through Airbnb, every time I pressed the “book reservation” button, a...pproximately $1.42 was charged from my card. Five transactions occurred during the morning and one more in the afternoon, resulting in a total of six separate charges and approxima...
Airbnb Failed To Handle My Edinburgh Reservation Dispute Fairly

I booked an Airbnb accommodation in Edinburgh from 30 April to 2 May. Although I checked out and delivered the keys as r...equired, Airbnb later contacted me and requested £565, stating that a locksmith was needed to open the door and that there were additional related charges. According to the informa...
Failed Airbnb Reservation Attempts Still Resulted In Card Charges

On April 20, 2026, while attempting to make a reservation through Airbnb using my Yapı Kredi Troy credit card, I noticed... that my account was charged three separate times for approximately $1 each without any card password or verification request being shown. Despite these charges, no reservation wa...
Airbnb Deducted €5 Even Though No Booking Was Completed

When I tried to make a reservation request through Airbnb, no confirmation or completion notification appeared, and the ...reservation never showed up in my account. I repeated the reservation request several times because I thought there was a technical problem, but none of the requests were successfu...
Airbnb Charged More Than Expected on Credit Card Booking
I rented a property on Chios Island through Airbnb for the dates August 6–9. Although I approved a total charge of $1,55...9 during the reservation process, I noticed that $1,663 was charged to my QNB Finansbank credit card on March 8. There is a significant difference between the amount I approved and...
Airbnb Unauthorized Charges Appear on Credit Card After Old Reservation

In February 2025, I made a one-time, one-night reservation through Airbnb using my boyfriend’s account, and the payment ...for that stay was already charged to my card at that time. However, exactly one year later, today, I noticed unexpected charges on my card, even though I did not make any new trans...
Airbnb Fraudulent Charge — Company Refused Refund Request

On January 16, 2026, an unauthorized transaction of $161 was charged to my credit card with the description “AIRBNB*HMFJ...N9YEC4 lond.” I did not approve this payment in any way, and no reservation was made in my name related to this charge. On the same day I noticed the transaction, January 16, 2026...
Airbnb Charged My Credit Card Without Any Reservation

On January 1, 2026, at 12:16 PM, even though I did not make any transaction on Airbnb, a charge of $259 USD was made to ...my Yapı Kredi credit card. There is no reservation code, receipt, or explanation related to this charge in my Airbnb account or in my email inbox, and I was completely unaware of t...
Airbnb Payment Error Caused Multiple Unauthorized $1 Charges

On December 13 at around 6:07 PM, I tried to make an accommodation reservation in Istanbul through Airbnb for the dates ...December 14–16. Even though I attempted the transaction three times, the system did not create any reservation, yet $1 was charged to my card each time, for a total of $3. The mes...
Airbnb Approved Payment Claim Despite No Evidence of Damage
I rented a home through the Airbnb app in Kyrenia, Cyprus, for the dates November 12–13, 2025, with the listing code hmq...nqwkdwc. Although my stay was completely trouble-free, after I checked out, the host accused me of stealing items from the property and demanded a charge of 2,800 Turkish lira (~$6...
Airbnb Charged My Card Without Consent During Failed Booking

I attempted to rent a home in Tbilisi through the Airbnb app, but I encountered a serious issue at the payment stage. On... December 5 and December 7, 2025, I tried multiple times to complete a reservation. Each time, the app repeatedly asked me to re-enter my card details, the transaction was never co...
$607 Airbnb Charge Appeared on My Card Without Permission

On November 5, 2025, my credit card information was stolen, and an unauthorized transaction in the amount of $607 was ma...de under the name “Airbnb * HMMZ28CJ3W.” Even though I filed a transaction dispute with my bank within 10 minutes, this amount was still posted to my account as a charge.
Airbnb Charged My Card but Booking Didn’t Go Through — What to Do

On November 15–16, I attempted to make a booking in Istanbul through Airbnb. However, even though the reservation was ne...ver completed, four separate charges of $1 each were withdrawn from my bank card. I do not have the listing ID or property name, as the reservation process never went through. I ...
Airbnb Overcharged Me for My Stay — How to Get a Refund

In my last two Airbnb reservations in Istanbul, I was overcharged. For the booking I made on October 8, 2025, I was char...ged $4 more than the stated amount, and for the booking on November 5, 2025, I was charged an additional $6. The invoice totals provided by Airbnb do not match the amounts withdraw...
Airbnb Double Payment Problem – Charged Twice for Same Booking
Between September 12 and November 1, I stayed in Hanoi, Vietnam, in an Airbnb accommodation. During my stay, I extended ...the booking and made an additional payment of ₺7,663.78. However, the same amount was charged twice, which I clearly saw on my mobile banking app. When I contacted Halkbank custome...