Airbnb Host Payment Hassle: Overcharged and Unresolved

Gulsah

I'm having a difficult time with Airbnb's host payment. I had a reservation from July 12 to July 18 (Confirmation No: HM9YMW9HCD) with a July 13 payment due. Communication has been difficult due to language barriers with foreign agents, despite multiple calls and support requests to their customer service. They claimed to be investigating an unknown issue but provided no timetable for resolution. I have not received a response to my support inquiries or explanations for the issue. Airbnb understands how to deduct the service fee but fails to deliver on the promise. I've been waiting for my payment since July 13, and in the meantime, another reservation came in while I was communicating with the guest. I offered to reschedule right away, and the cancellation took about 4.5 minutes. However, they deducted -1347.19 TL from the 1550 TL reservation amount (Confirmation No: HMJK349234), resulting in a false loss of 7730.78 TL for a reservation that did not take place, with no waiting time or actual inconvenience. I am very unhappy with the entire procedure. My unresolved annoyance continues. I demand prompt payment and the removal of the unauthorized deduction.

Progress

July 30, 2023 12:31 am

I'm facing a payment issue with Airbnb hosting. I have a reservation between July 12th and July 18th (Confirmation Number: HM9YMW9HCD). It was supposed to be credited to my account on July 13th. I've contacted customer service multiple times for assistance. Due to the foreign customer service, we couldn't establish a clear communication. They mentioned there's an issue they're investigating and they need some time, but the payment hasn't arrived yet. Despite my requests for support and explanations, I haven't received any response.

They know how to deduct the service fee, but they aren't providing the service I need. I've been waiting for the payment since July 13th. Moreover, while I was in contact with my guest, I received another reservation request. I immediately reached out to the guest to inquire about possibly rescheduling, and they decided to cancel. This whole process took about 4.5 minutes. They deducted -1347.19 TL from me when the total cost of a 2-day reservation is 1550 TL (Confirmation Number: HMJK349234). They show a discrepancy of 7730.78 TL as if they didn't deposit 1347.19 TL, which is untrue.