Agoda Sold Me a Room That Didn’t Exist—Hotel Had No Record of My Booking
I’ve booked through Agoda before and while the room didn’t quite match the photos, I didn’t have major issues—until now. This time, I made a reservation for Aura Plus Hotel in Alaçatı under reservation number 1602985290. The booking went through on Agoda and was marked as confirmed.
But when I arrived at the hotel, the staff showed me their emails and booking system—they had never received any notification about my reservation. The room I paid for wasn’t even listed as available for sale. I was left standing there without a place to stay, completely stranded.
I tried to reach Agoda customer service, but it was impossible to get any help. No phone support, no live agent, and no response. I expected reliability and professionalism, and instead I ended up wasting my time and money.
Agoda, I demand a full refund and accountability. You charged me for a room that was never actually booked. This is a serious failure and needs to be resolved immediately.
We corresponded by email, but my refund has not been credited yet. I am waiting.
As we don't have Turkish support, please allow me to write to you using a translation tool. We have emailed you informing the timeframe for the refund to be processed. Please refer to the email we sent and kindly wait for the advised deadline. Thank you. Thank you for your kind patience regarding your recent inquiry about the refund process. Regards, Renato
