I made a reservation through Agoda with booking number 1509017440, and I’m supposed to check in tomorrow. But when I contacted the hotel to confirm, they told me they have no record of my reservation in their system. This is incredibly stressful and unacceptable, especially when travel plans are involved and time is running out.
We urgently need support from Agoda to resolve this issue. There’s no Turkish-speaking customer support, no phone number we can reach that actually helps, and we’re being left completely in the dark. We’ve already paid for this stay, yet the hotel says there is no booking in their system.
This appears to be a system error on Agoda’s end, and it’s not something the customer should be suffering for. We are extremely disappointed with the lack of communication and the stress this has caused.
I booked a hotel through Agoda with reservation number 1565810348, and the payment was successfully processed. However, when I contacted the hotel, they informed me that my reservation does not appear in their system. This is completely unacceptable, as I have already paid for my stay. The biggest ...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
I made a reservation through Agoda, paid the full amount, and even received a confirmation email stating the booking was successful. The charge appears as a pending transaction on my account, yet Agoda shows it as confirmed. The problem is, the hotel I booked can’t see my reservation at all—they hav...
I made a reservation through Agoda with booking number 1609157246. When I arrived at the hotel, they told me they were fully booked and couldn’t accommodate us. I was left without a room, despite having a confirmed and paid reservation. I immediately tried to contact Agoda customer service, but it’...
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
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