Booked a hotel on 26 January, emailed and yet to receive a confirmation email. Money was deducted from my account. Agoda customer service agents did nothing to assist me. Asked them to email to my registered email addtess but did not. Is this a scam? None of the customer service agents assisted in supporting or retrieving the information
I made a homestay booking on Agoda for today, June 29th, 2024, for one night. After receiving confirmation from Agoda, I tried to contact the property host or agent to get my check-in details. Unfortunately, no one is responding to my email, chat messages, and the provided phone number is not valid....
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
On February 2, I made a reservation at Pattaya Grand Hotel through Agoda. However, the hotel canceled my booking, and Agoda’s system shows that no payment was taken. But when I checked my bank statement, the money was actually deducted from my account. I contacted Agoda’s customer service, but all ...
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