Agoda Charged Me Extra Fees Several Times Higher Than My Hotel Cost

profile
Kubilay
August 12, 2025 7:02 pm
50

On August 2nd, I made a reservation through Agoda for a stay at Lanta Lapaya Resort, Koh Lanta, Thailand, from September 2nd to 9th. The booking was advertised with a “Best Price Guarantee.” However, at the final payment stage, I noticed that—despite not requesting any additional services—an amount labeled as “Extra Charges” was applied, which was several times higher than the actual accommodation cost. Unfortunately, I realized this only after the payment was processed, and the charge was made to my card without 3D Secure verification. This situation is highly misleading and appears to be a deceptive practice, as the additional charges were neither requested by me nor clearly disclosed prior to payment. I believe this constitutes a violation of fair trade and consumer protection principles.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1
Arkadaş is completely dissatisfied with the result

Agoda Charged My Credit Card Without Consent—No Customer Support Available

profile
Arkadaş
February 13, 2025 10:49 pm
84
Agoda Charged My Credit Card Without Consent—No Customer Support Available
2
Tolga is not satisfied with the result

Agoda Overcharged My Booking by 30% Without Support for Refund

profile
Tolga
December 02, 2024 10:16 pm
90

Agoda Charged More Than Expected and Missing 10% Discount

profile
Ümit
August 02, 2024 11:56 pm
130

Video Complaints

Report a Similar Issue