On 08.07.2024, I made a holiday reservation from agoda.com for the dates 15-19.07.2024, after being directed from Trivago. Since I made this reservation at an address redirected by trivago.com.tr in Turkey, I proceeded with the transaction as usual. I paid for the reservation with my Ziraat Bank credit card. I received the confirmation email, and everything seemed fine. On 15.07.2024, after a 13-hour journey with my daughter, I learned at the hotel that the reservation was made under American nationality, and I needed to pay an additional fee. Despite providing all documents and screenshots to explain the situation, the reservation information sent by the site showed my nationality as USA in the hotel records. We were left stranded after such a long journey. It turns out agoda.com does not sell in the Turkish market. They provided different information to both me and the hotel. I will take whatever action is necessary.
I made a one-night reservation on Agoda for a single person from 12.04.2023 to 15.04.2023. I paid the non-refundable fee and then called the hotel to confirm the reservation. They stated that they could not accept me to the hotel, that I would have to pay the additional fee, that they would not acce...
I made a reservation through Agoda, a platform I’ve trusted and used multiple times within Turkey, for Xeno Eftalia Hotel Alanya with a check-in date of June 5, 2025, covering 2 rooms and 4 people, and paid the full amount of ₺33,854.45 in advance. However, after traveling over 1,100 km and arriving...
For my reservation with number 1010110404 through the Agoda app, the hotel stated that Agoda serves foreign guests and that, as a resident of Turkey, I should not book through this platform. They also mentioned that they would request additional payments upon my arrival at the hotel. Otherwise, they...
On December 17, 2024, I booked a hotel through Agoda for a stay from December 31, 2024, to January 1, 2025. At the time of booking, the price was listed as 1,100₺. However, the hotel now claims the price is 3,600₺ and canceled the reservation when prices increased, leaving me stranded. This situati...
I reserved a room at Bodrum Park Resort from June 25 to July 1, 2023. When I called the hotel before making the reservation, they informed me that Agoda bookings were invalid and insisted on completing my reservation at a much higher price of 16,000 lira. Later, just to make sure my previous Agoda r...
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