Agoda Uncovering the Hidden Cancellation Fee on Agoda.com

Bora · 2024-05-10T11:31:00+03:00

I booked a room at Antalya Özkaymak Falez Hotel using Agoda.com. Their website promoted the option to cancel without any charges. Surprisingly, upon attempting to cancel, I stumbled upon a discreet message indicating that a 51% fee would be subtracted upon cancellation. I kindly asked for the cancellation to be processed without any deductions. The hotel informed me that Agoda was responsible for this fee. After reaching out to the hotel, they reassured me that they do not have any such policies in place and would be happy to provide a full refund if necessary. Regrettably, I am unable to contact Agoda through any channels. The email addresses they provided are "no-reply," and unfortunately, the option to submit requests via their AI assistant is not functional; the emails do not go through. Moreover, Turkey lacks any contact information. It is advisable to steer clear of this site if you anticipate needing to cancel any reservations. After patiently explaining the situation for two days, it appears that their motive is not to find a resolution, but rather to unfairly benefit from the situation. As we gear up for the summer season, it's important to exercise caution while using this site.

Agoda

Dear Customer, We apologize for the inconvenience caused by this situation. Your experience is important to us. If there is any other matter we can assist you with, please email us including your reservation number (if any), guest name, the email address you used to make the reservation, your phone number, your request, and the case number (#28730877) regarding the issue to [email protected]. Our team will review the information and get back to you as soon as possible. Thank you. ^alu

Agoda

Sure, here is the translation: "Thank you for your reply. We are here to help you in any way that we can. To assist you further, please send your inquiries and requests to [email protected] along with your Agoda Booking number and include your support request number 28730877 in the subject line. An agent will get back to you as soon as possible. Thanks. ^Ethan"

Bora

Sure, here is the translation of the text from Turkish to English: "İade işlemi mümkün olan en kısa sürede tamamlanırsa, süreç benim için tamamlanmış olacak. Teşekkürler,"

Bora

A refund has been made to my card account. Agoda's performance after the complaint was quick and sufficient. Implementing this performance as a standard practice will positively contribute to the brand's continuity and reliability. Despite the prolonged process, I would like to thank everyone who contributed to the positive resolution of the issue in accordance with my request.

Bora

After the payment was made, I shared my thank you message. Following the complaint, the company's response was quick and solution-oriented. Making this sustainable will be in their best interest. I would like to thank those who contributed to the process and Agoda for abandoning their faulty attitudes.