I made a room reservation through the Agoda app last night for today, August 6th, after midnight. Retroactively, it's impossible to select dates on the calendar! Since it was past midnight, the date is considered correct. However, when we checked into the hotel, we were informed that the room for the chosen date was already occupied and would only be available at 11 a.m. They could accommodate us only at 2 p.m.
We were in a very difficult situation and desperately searched for another hotel at 2 a.m. Additionally, we lost our money. Due to the lack of contact options, we couldn't address the issue, and a significant amount of our time was wasted by this confusion in the middle of the night.
I request a resolution to this situation and a refund of the money. Moreover, adjustments should be made to the calendar to indicate clear times of the day and specify hotel check-in times. Our evening was needlessly ruined; we were truly at our wits' end due to exhaustion.
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
I booked a hotel through Agoda but encountered a frustrating issue when trying to change my reservation date. Due to misinformation from the hotel staff, I accidentally selected the wrong check-in date. Now, I am unable to modify the booking, and neither the hotel nor Agoda is willing to assist me. ...
I made a reservation through Agoda for a stay from October 17-21, but the hotel is refusing to accept the booking. They’ve told us that no room is available, and we will not be accommodated, despite my confirmed reservation. I’ve been trying to reach Agoda for help, but there’s no way to get throug...
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
Comments