I bought a pair of Adidas sneakers for my son during the November sales. Since the shoes are made of fabric and we live in Ankara, he didn’t start wearing them immediately. He only began using them in April, and within just two months, the shoes started tearing from the sides — a clear sign of poor durability.
When I contacted Hepsiburada for support, they told me the warranty was only valid for 3 months and that the period had expired. This contradicts what I was told at the time of purchase — both Adidas and other authorized sellers clearly state that the product comes with a 2-year warranty.
It’s incredibly unfair to be denied help based on the time of purchase rather than actual usage. My son barely got any use out of these shoes before they fell apart. I paid ₺ expecting quality and support, but got neither.
I demand that Hepsiburada and Adidas stand by their warranty policy and resolve this issue. I expect a full refund or replacement. Don’t let your customers down over a technicality.
Adidas clearly doesn’t stand behind the products they sell. They advertise their items as warrantied, but the moment something goes wrong, they simply respond with, “We’re sorry, we can’t fulfill your request.” This has happened to me more than once, and now I’ve had enough. Most recently, I bought...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
On November 10, 2024, I purchased a pair of Adidas Superstar shoes for my daughter from the Sporjinal store at Ankara Forum AVM. She wore them briefly in February 2025, then not at all until April, and used them regularly only until June 27, 2025—a total of about 3 to 3.5 months of active use. Desp...
On October 20, 2022, I bought a pair of shoes for my son at the Adidas store in Westpark, Izmir. At that time, the staff told me that the store's products come with a warranty of two years. I bought it because I believed what they said. But after 7-8 months, the sole of one of the shoes began to com...
The Adidas shoes I purchased from the In Street store at Tekira Mall in Tekirdağ 7 months ago have experienced tearing on the mesh sides and front, and the interior parts are deformed. I submitted them for review at the In Street Store in Gaziantep Primemall and received a rejection response. We inv...
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