Adidas clearly doesn’t stand behind the products they sell. They advertise their items as warrantied, but the moment something goes wrong, they simply respond with, “We’re sorry, we can’t fulfill your request.” This has happened to me more than once, and now I’ve had enough.
Most recently, I bought a pair of Adidas shoes for my 2-year-old child from the Venezia Adidas Outlet in Istanbul. Within just 1–2 months, the toe area completely separated, and the lining started to come apart, even though my child is just learning to walk and isn’t strong enough to damage shoes through force or rough play.
After relocating, I submitted the shoes for warranty review at the Söke Adidas Outlet in Aydın, and again received the same robotic rejection: “We’re sorry, we can’t fulfill your request.” This is unacceptable.
I used to buy 2–3 pairs of Adidas shoes every year, but I’m done. The same thing happened with another pair I purchased for myself earlier. Adidas clearly has no interest in honoring warranties and treats customers like their complaints don’t matter.
I will no longer buy Adidas products and urge others to think twice before trusting their so-called warranty.
I bought a pair of Adidas sneakers for my son during the November sales. Since the shoes are made of fabric and we live in Ankara, he didn’t start wearing them immediately. He only began using them in April, and within just two months, the shoes started tearing from the sides — a clear sign of poor ...
On November 10, 2024, I purchased a pair of Adidas Superstar shoes for my daughter from the Sporjinal store at Ankara Forum AVM. She wore them briefly in February 2025, then not at all until April, and used them regularly only until June 27, 2025—a total of about 3 to 3.5 months of active use. Desp...
For years, I've been a loyal Adidas customer, always choosing their products for my footwear needs. I recently bought a pair of Adidas shoes, but they were completely ruined within two months. I decided to use the warranty and had them repaired, but to my surprise, Adidas blamed me for the damage. I...
We experienced a tear in the inner lining of adidas shoes. We sent the shoes twice for warranty through FLO store, and it was stated that there was neither a manufacturing defect nor user error. However, there is clearly an issue with the shoes, yet no action was taken under warranty. I wore the sho...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
Comments