The Adidas Takumi Sen 9 running shoes that I purchased from the Viaport Adidas Outlet store on 12-05-2024 tore from the insoles of both feet after just 5 months of use, only for running training. I used the shoes fewer than 20 times, and despite this limited usage, both soles separated due to the poor quality of the material. On 10-10-2024, I returned them to the store for inspection. The store attendant acknowledged that the shoes opened at the same spot on both feet and agreed that this could not be a usage error, assuring me that my request would be accepted. However, by 16-10-2024, I had received no response, so I contacted customer service.
The representative informed me that my inspection request had been rejected and that the shoes would be returned to the store. I asked for a detailed explanation of how the decision was made so quickly and how both shoes could have the same defect, especially since I have been using Adidas and other premium brands for years without experiencing such an issue. Despite my request for more clarity, the customer service representative told me that they have no process for offering detailed feedback and could not help further.
I find it unacceptable that Adidas is not acknowledging this product defect or providing a proper explanation. I demand a clear justification for why my request was rejected, especially since both shoes have the same defect in the most sensitive areas—the sole and inside of the heel. This decision is unfair, and I expect more transparency from Adidas regarding this issue.
About 8–9 months ago, I bought a pair of sports shoes for my child from an Adidas store. After a short period of use, we noticed that the sole of the shoe was causing discomfort and injury to my child's heel. We took the product back to the Viaport store where we purchased it and requested an exchan...
On February 23, 2025, I bought a pair of Adidas Forum Low CL 3 sneakers from the Adidas Ankamall store. After only a short period of regular wear, the...
I purchased a pair of Adidas shoes from the Viaport store (Invoice No: 386047, dated 14.09.2024) for my 7-year-old child, trusting the brand's quality and reputation. However, within just one month of normal use in the city, the shoes became so worn and deformed that they look as if they were used f...
On October 12, 2024, I purchased a pair of Adidas Solarglide 6 M running shoes. I wore them for a single walk that same day and immediately noticed a defect: the inner lining at the front of the right shoe was deformed. The very next morning, on October 13, I returned to the store, filled out a form...
On November 10, 2024, I purchased a pair of adidas Superstar shoes from the adidas store located in Forum Istanbul. Shockingly, within just one month of normal, light usage, the inner lining of both shoes showed significant wear, resulting in holes. Additionally, visible cracks began to appear betwe...
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