I purchased a pair of Adidas shoes from the Viaport store (Invoice No: 386047, dated 14.09.2024) for my 7-year-old child, trusting the brand's quality and reputation. However, within just one month of normal use in the city, the shoes became so worn and deformed that they look as if they were used for three years. This has been an incredibly disappointing experience with a brand we’ve trusted for years.
When we requested an exchange, the company dismissed our claim, labeling the issue as "user error." I find it hard to believe that a child could cause such damage to shoes in just 30 days of typical wear. Adidas’s refusal to stand behind their product is upsetting and has eroded my trust in the brand.
We are awaiting a positive response and resolution to this issue. I urge Adidas to honor their reputation and provide an exchange or compensation for the defective product.
About 8–9 months ago, I bought a pair of sports shoes for my child from an Adidas store. After a short period of use, we noticed that the sole of the shoe was causing discomfort and injury to my child's heel. We took the product back to the Viaport store where we purchased it and requested an exchan...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
My Adidas shoes, which were only 3 months old and had been meticulously maintained, developed a small tear near the front. After sending them in for warranty inspection, I waited 26 days for the shoes to be returned to me, labeled "user error." The problem is that the tear is not in a wear-prone are...
On May 27, 2024, I purchased the Adidas Forum Low Unisex White Sneakers for my daughter. After only a few months, the sneakers developed side splits, and the inner lining started to tear. When I contacted the seller, they instructed me to send the shoes to Adidas for inspection. I sent them on Octob...
On October 10, 2024, we purchased an original Adidas shoe for over ₺3000. Unfortunately, within just 6 to 7 months, the condition of the shoe has deteriorated significantly. The sides have burst open, and there are visible deformations inside. As seen in the photos, there are cracks and clear signs ...
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