About 8–9 months ago, I bought a pair of sports shoes for my child from an Adidas store. After a short period of use, we noticed that the sole of the shoe was causing discomfort and injury to my child's heel. We took the product back to the Viaport store where we purchased it and requested an exchange. The store informed us that they would send the shoes for inspection and notify us of the result. About a month later, they called and told us that the issue was due to user error and that an exchange was not possible. I did not accept this and went back to the Viaport Adidas store to request a second inspection. However, the relevant department again responded negatively. We have been shopping with Adidas for years, and this is the first time we’ve encountered such a problem. As a public employee, I find it difficult to understand why we’re being treated this way. Even getting a response from the relevant team is a struggle. I am dissatisfied with this situation and request that appropriate action be taken. The shoes I sent in for a second inspection are still waiting at the Adidas Viaport store. I expect a more responsive and solution-oriented approach from the relevant department.
I purchased a pair of Adidas shoes from the Viaport store (Invoice No: 386047, dated 14.09.2024) for my 7-year-old child, trusting the brand's quality and reputation. However, within just one month of normal use in the city, the shoes became so worn and deformed that they look as if they were used f...
We sent a pair of shoes we bought from Adidas for inspection after just one day of use because they caused blisters on my daughter’s foot. After more than a month without any response, we called to follow up, and they couldn’t even locate the shoes. The store said there was a shipping issue and aske...
The Adidas Takumi Sen 9 running shoes that I purchased from the Viaport Adidas Outlet store on 12-05-2024 tore from the insoles of both feet after just 5 months of use, only for running training. I used the shoes fewer than 20 times, and despite this limited usage, both soles separated due to the po...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
Adidas clearly doesn’t stand behind the products they sell. They advertise their items as warrantied, but the moment something goes wrong, they simply respond with, “We’re sorry, we can’t fulfill your request.” This has happened to me more than once, and now I’ve had enough. Most recently, I bought...
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