I Face Missing Deposit On 1win Despite Providing Payment Proof

Nurdane
July 03, 2:34 pm
82

I deposited money into my 1win account, but the deposit did not appear in my balance. I immediately contacted customer service and provided the payment receipt as evidence. They initially assured me that there was no issue and asked me to wait for seven days.

After waiting patiently for a full week, I followed up again, only to be told that the deposit was not received. This response was both frustrating and confusing because I had already shared the exact transaction time, the payment receipt, and all the evidence they requested from the beginning.

Despite my efforts to resolve this issue professionally and calmly, I feel financially and emotionally distressed due to the lack of support and accountability. I deposited my money in good faith, expecting a smooth transaction, but instead, I have been left without a resolution.

I urgently request that my deposit be credited to my 1win account without further delay. I also expect a clear explanation and an apology for the inconvenience caused. Please resolve this matter promptly and restore my trust in your platform.

July 28, 2:55 pm (25 days after complaint)
Nurdane
August 14, 3:32 pm

I don't have another account and I have sent the receipt from my bank as well as the balance movement in the investment to your customer representatives. First, they said it would be resolved within seven days, and then they said there is no such investment. I have the receipt; it went to the IBAN you provided and there is a deposit transaction in the details. I don't have another account. I have sent the receipt multiple times, but you are not resolving it. You made me experience the same problem twice, and you are still saying the money hasn't arrived.

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