I Can’t Withdraw or Deposit on 1win and Support Keeps Giving Me the Runaround

Serkan
June 27, 9:09 pm
114

I trusted 1win because of the promises they made, but I now regret ever using their platform. I deposited money into my account, but the funds never showed up. When I submitted a withdrawal request for a separate amount, that also never went through. Neither my deposits nor my withdrawal requests are being processed.

I contacted their support team hoping to resolve the issue, but all I received were empty promises. They told me to wait seven days, which I did—only for them to come back and claim that no such deposit was ever made. This is beyond frustrating. How can a company take your money and then pretend like the transaction never existed?

I provided all the necessary details and proof of payment, yet I’ve received no solution. It feels like they’re deliberately stalling or avoiding responsibility. This kind of treatment is unacceptable. I demand that 1win either process my withdrawal and credit my deposit immediately or return my funds in full. I will not stop pursuing this until I get my money back.

July 28, 3:30 pm (1 month after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will definitely look into the situation and help resolve your problem. Sincerely, the 1win team.

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