They told us to go to Homer Oto Servis, which is an official service place for them. We brought our car there on June 12, 2023, with the idea that they would only change the left rear stoplight and rear bumper. What, though? I still haven't gotten my car back after more than 50 days. I've called the customer service center more than once, but all they do is give me excuses. "We're waiting for the part," they tell you. But what do you know? On July 18, 2023, they put in the order for my part. How could that be? My car has been at the service shop for 37 days, but nothing has been done with it. I can't stand Homer Servis and Zurich Sigorta anymore. They've done nothing but let us down. They keep playing tricks on me and telling me lies. It's like they don't care at all about my time or trouble. I put my faith in Zurich Sigorta and their approved service center, which I really regret now. This whole thing has been a huge disappointment. I still don't have my car back, and I don't know when I will. This whole thing is so frustrating and annoying to me. Homer Servis and Zurich Sigorta, you need to get your act together and take responsibility for this mess. I want my car back immediately. This kind of service is not good enough, and you've lost me as a customer.
Zurich Insurance in Turkey has managed to provide the worst service and support I have ever encountered. I am amazed at how such a disorganized and inefficient organization can exist. Despite paying four times more for my insurance than other offers I received, it has become one of my biggest regret...
On 03/09/2025, I went for a vehicle inspection in Mersin with my car, license plate 33 ELH 82, and failed due to the handbrakes not holding strongly enough, so I scheduled a re-inspection for 17/09/2025. However, on 04/09/2025, an accident occurred when a closed-body Doblo with license plate 33 ANN ...
Following a traffic accident, I delivered my 2023 Opel Astra to Opel OTOSAY Ankara authorized service center for repairs on May 26, 2025. As of today, I have been waiting exactly 86 days for my vehicle to emerge from this establishment, and the ordeal I have endured has reached utterly intolerable p...
A disaster I bought a Citroen c4 vehicle on 31.08.2023. I had a minor accident on 09.09.2023. On 12.09.2023, I took my vehicle to Öztek Oto, which is the Citroen authorized service in Kartal. The service examined my vehicle, checked the parts and stated that all parts were in Izmir within 15 days. T...
On April 12, 2023, a Zurich Insurance policyholder hit my car. An investigation found that they were 100% to blame for the accident. Even though my car has been in the shop for 37 days, they are still adamant about using aftermarket parts. We haven't made any progress, even though I've made it clear...
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