A disaster I bought a Citroen c4 vehicle on 31.08.2023. I had a minor accident on 09.09.2023. On 12.09.2023, I took my vehicle to Öztek Oto, which is the Citroen authorized service in Kartal. The service examined my vehicle, checked the parts and stated that all parts were in Izmir within 15 days. They stated that they would repair my vehicle and return it. The service opened the damage file exactly one week later, on 18.09.2023. They said that they could not get the password due to a problem between them and the insurance company. Therefore, the delivery of the vehicle was delayed by a week. In our subsequent meetings, the delivery was always postponed. The last thing was that the vehicle did not have a hood. They said it would come from abroad and I contacted customer service many times in 20 days to have the hood brought. They did not give me a replacement vehicle. In our meeting last week, they said they would deliver the vehicle this week, in our meeting today, they said that the headlights did not fit and that they were waiting for headlights and postponed the delivery for another week. Citroen customer service does not say they will return and does not return, Öztek blames Citroen. In the meantime, I was a victim and I have been waiting for my vehicle to be delivered for two months.
Citroen Öztek Adana branch has caused both material and moral damage to me! Following a traffic accident on July 17, 2023, I entrusted my 2023 Citroen Aircross model vehicle to the Öztek Citroen Adana branch for repairs. However, more than 30 days have passed since the delivery date, and I have been...
In 2022, my Citroen C3 got into a small accident when another car rear-ended me. I brought my car to the Citroen dealership in Denizli to get it fixed. But I'm really unhappy with the work they've done. I will be posting pictures soon to show the problems. I went to their service center three times,...
I reside in Didim, Aydın, which is 179 km away from Izmir. On July 11, 2023, I left my car at the authorized service center of Citroen in Karşıyaka, Izmir, for a windshield replacement. I also spoke to the service advisor, Tülay, and requested an appointment for the next day regarding the vehicle's ...
In 2022, I bought a Citroen C3 Aircross from the Mersin Çayan dealership. On April 11, 2024, while parked in front of my house, my car was hit on the right front side by another vehicle, causing damage. I took the car to the service center, where Mr. A** informed me that, due to the holiday rush, th...
The service network is a disaster, completely unworthy of the Citroen brand. I have nothing more to say. I took my vehicle to Kartal Öztek Service 10 days ago because the engine light came on. They said the issue was with the particulate filter. Since they didn’t do anything on Saturday, they caused...
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