Zen Diamond Refused to Fully Refund the Diamond Ring After I Tried to Return It
I bought my girlfriend a diamond ring, but after five days I chose to return it. People told me they wouldn't take the return or that if they did, I would only get half of what I paid. This doesn't seem fair and goes against customer rights. If I had asked their customer service for a reasonable answer, they would not listen to me. I just want the ring to be sent back and my money back in full. I feel let down by the whole thing, and I don't understand why these rules are in place. They should take care of this problem, give me back the ring, and give me my money back.
Dear Mr. Sadık, First of all, we want you to know that we have carefully read and reviewed your notification sent via Şikayetvar. In this context, we would like to clarify a few points. If you wish to return your jewelry, you can do so with a 50% deduction from the purchase amount. If you want to exchange your jewelry for a different model, there is a 20% deduction from the purchase amount. Another option is that you can exchange your jewelry without any loss if you choose a piece that is double the purchase amount. You can visit our stores with your jewelry and its certificate to complete your transaction. We would like to inform you that we will be happy to assist you with every detail. Sincerely, Zen Diamond Guest Relations.
Here's the translation of the text from Turkish to English: "Look, I was not given this information in your store. On my second visit, they informed me but stated that they would take it back within a year without losing its value. However, your guest relations told me 2 years. You are just stalling people and taking their money. In any case, my product is losing its value. I want to return it and get my money back."
