I'm really unhappy with how refunds work in the Duolingo app and how Google doesn't seem to care about its customers. I asked for my money back on the app for something I didn't remember buying, and the app said they gave me my money back. Even though they approved my request over five days ago, I still haven't received the money back. It's frustrating that Google doesn't have a phone number I can call for customer support. I don't know if I'll ever get my refund. It's not okay for Duolingo to cheat its customers by showing that refunds have been processed when they haven't actually been paid yet. It's ridiculous that Google, a company worth billions of dollars, doesn't have a phone number for customer service where users can get help. I think Duolingo and Google should fix this problem and do better with customer service in the future. When customers buy or return things, they should be treated with respect and honesty.
Recently, I had a problem where my money was held up while I was sending it through the app. I've been waiting for a refund for a month now, but it still hasn't been processed. I tried to call the "Money Pay" customer service number, but all they did was ask me for a receipt from Gmail. Nothing else...
I downloaded the Duolingo app and signed up for a free two-week trial. I thought I would get a message two days before the trial finished. But Duoling...
Duolingo application deducted a membership fee from my account without my knowledge. It showed that I was a member even though I never downloaded the application. I only realized this when I saw a notification on my bank application indicating that a purchase had been made from abroad. I immediately...
I signed up for Duolingo Plus (Super Duolingo) under the assumption that I would be billed monthly, as the app clearly indicated. However, after confirming my subscription, I was shocked to find that Duolingo had charged me the full annual amount in one single payment, without any clear warning or c...
I was shocked to see that at 4:39 in the morning, ₺839 was taken out of my account without my permission. I had been using Duolingo for years. I had no plans to start a subscription, so this charge came as a total surprise. The app used to work fine, but it looks like they're taking advantage by set...
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